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CaseStudy/ForestSchools

Forest Schools

CaseStudy/ForestSchools

CaseStudy/ForestSchools

Client Website - www.forestschools.com/training

The Client - Forest Schools Education is the largest provider of Forest School training in the world. They run training courses all over the the UK, the USA and China.

The Challenge - Forest Schools Education had been using ageing ACT CRM software to capture client information and manage course bookings. This did not integrate with their website and was:

Time consuming as all contacts and bookings had to be entered manually

Clunky and slow to operate

Locally hosted and therefore not accessible globally

Proving to be unsustainable as the company grew

They needed a far better way of managing clients and course bookings

The Solution - Appt worked with Forest Schools Education Ltd to develop a bespoke online customer relationship management platform (CRM) and booking system which integrated in to their existing website. This:

Allowed customers to book courses directly through the website

Enabled FSE to automatically send emails to all customers on a particular course and give them access to relevant documents

Empowered FSE to better manage the administration and delivery of courses.

Provided a central platform, which could be accessed worldwide and expanded further as the company developed

Was a tailor made solution built to facilitate their specific workflow requirements

Saved FSE money previously wasted on inefficient off the shelf software packages

Saved FSE time by making previously laborious tasks automatic

Appt continue to work with Forest Schools Education to adapt the system further.