Client Website - www.forestschools.com/training
The Client - Forest Schools Education is the largest provider of Forest School training in the world. They run training courses all over the the UK, the USA and China.
The Challenge - Forest Schools Education had been using ageing ACT CRM software to capture client information and manage course bookings. This did not integrate with their website and was:
Time consuming as all contacts and bookings had to be entered manually
Clunky and slow to operate
Locally hosted and therefore not accessible globally
Proving to be unsustainable as the company grew
They needed a far better way of managing clients and course bookings
The Solution - Appt worked with Forest Schools Education Ltd to develop a bespoke online customer relationship management platform (CRM) and booking system which integrated in to their existing website. This:
Allowed customers to book courses directly through the website
Enabled FSE to automatically send emails to all customers on a particular course and give them access to relevant documents
Empowered FSE to better manage the administration and delivery of courses.
Provided a central platform, which could be accessed worldwide and expanded further as the company developed
Was a tailor made solution built to facilitate their specific workflow requirements
Saved FSE money previously wasted on inefficient off the shelf software packages
Saved FSE time by making previously laborious tasks automatic
Appt continue to work with Forest Schools Education to adapt the system further.